(Malware is a term that covers viruses, trojans, minor spyware and serious spyware infections.)
These procedures have been updated to reflect the more recent types of malware infections. Some of the programs used have changed to more effective applications.
These steps will remove some of the standard well-known spyware infections and may be enough to remove your problem.
Download Malwarebytes Anti-Malware:
Double Click mbam-setup.exe to install the application.
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.
There is a good tutorial here on the installation and use of MBAM.
SuperAntiSpyware is a also an option, although it is not always as effective as MBAM
* Download and install SUPERAntiSpyware Home Edition here:
Use the configuration and deep scan method to do a full system scan in Safe Mode. Save the log so you can post it in a thread if needed.
Standalone Antivirus Products
This product does not need to be installed on your system. It runs as a standalone executable which is complete with current antivirus definitions. The .exe file can be deleted once the infection is cleaned up.
Keep the log/results file for any on line scan or standalone scan you do so you can post it in the forum. They are helpful for working out what the problem may be when it's not immediately obvious. The log files can list confusing entries such as “grayware” or “not-a-virus” or “potentially unwanted”. Do not delete any of these files they may be necessary, or even essential files. The scan is simply advising you in these cases.
In many cases these procedures will remove known infections. But many infections need special tools or utilities that have special instructions for use.
You may need to use a Cleanup tool to remove accumulated caches and temporary files. Please see the tutorial page on How to clean up your computer on the index on the left hand side of the page. Please do not clean up before running scans. There is some malware that moves system files into temp file locations and if removed these files would be unrecoverable.
HijackThis is no longer as useful as it once was. TrendMicro have updated it a little, but most recent variants of malware are easily able to evade the parts of the system than HijackThis scans. Further information on revised procedures will be posted shortly.
You may be asked to post a HijackThis log for further information. The details for using and posting HijackThis logs:
*Unregistered users of the ABC forums are moderated and do not appear straight away. If you intend on posting it is advised you sign up to the ABC forums so your posts will appear immediately.